We've refined our engagement process to be low-friction for you, high-accountability for us, and to produce work that actually gets used — not just filed.
The same five stages apply to every service — what changes is the content of each stage, not the shape.
We start every relationship with a conversation — not a pitch. You'll speak directly with the advisor who will work with you, not a sales person. We want to understand your situation, your constraints, and what success looks like. We'll ask pointed questions and give you a straight assessment of whether we can help. If we're not the right fit, we'll tell you that too.
If we agree there's a fit, we'll follow up with a one-page written proposal. It contains: a clear statement of the problem we're solving, the deliverables you'll receive, the timeline, the engagement model, and the all-in investment. There are no hidden costs, no retainer traps, and no vague outcome statements. You'll know exactly what you're buying before you sign anything.
Once the proposal is signed, we move quickly. We join the communication channels your team already uses — or email — so there's no new tooling to manage. We schedule a kickoff session to align on context, access requirements, and working rhythm. For Fractional CTO engagements, we join your next leadership meeting. For fixed-scope projects, we begin the assessment immediately.
This is where the work happens. For project-based engagements, we work to the agreed timeline with a weekly written update so you're never left wondering what's happening. For Fractional CTO engagements, we maintain a living log of decisions, recommendations, and actions taken. You have direct access to us between sessions — we respond to messages the same business day.
We invest heavily in the close of every engagement. All work is documented and stored in a format your team can use without us. We run a structured handover session with the relevant stakeholders. For Interim CTO work, this includes a transition briefing for whoever is taking over — whether that's a new hire, an existing team member, or a board update. Most clients choose to retain a light ongoing advisory relationship after close; we welcome this and don't charge for incidental conversations.
An indicative week-by-week breakdown for each engagement type — so you can plan your team's involvement in advance.
Good advisory is a collaboration. Here's what makes engagements work well.
One person who can coordinate access, answer questions about context, and make decisions on behalf of the business when needed.
For reviews and due diligence: access to the actual codebase, infrastructure, and documentation — not a curated selection. We've seen everything.
For stakeholder interviews: 45–60 minutes with each relevant person. We schedule these to minimise disruption and keep them focused.
We will sometimes tell you things that are uncomfortable. The value of external advisory is the honest view. We ask that you hear it before responding.
The discovery call is free, takes 30 minutes, and you'll leave with a clear picture of whether we're the right fit — regardless of what you decide.